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1. Why do I need a website? Aren't the Yellow Pages enough? (TOP)
No. While Yellow Page advertising can be an important part of an overall marketing strategy, the Internet has overtaken it in effectiveness, flexibility and popularity. Additionally, potential customers moving from another area of the country often don't have access to your local yellow page listing.
A professional, dynamic site with enticing content makes a great first impression ... in fact, it’s the virtual front door to your business. And unlike the Yellow Pages, our intuitive designs and lead capture capabilities will turn your visitors into leads.

2. Who is Member Solutions and why should we deal with you? (TOP)
Member Solutions, a $100M full-service billing company in the US, Canada and Australia is a leading provider and innovator of solutions to membership-based businesses. With products and services for marketing, consulting, event management, member management software and - of course - website creation and management, Member Solutions specializes in serving membership organizations just like yours. Additionally, Member Solutions billing customers enjoy special pricing incentives. Check out available features and plans by clicking here.

3. Why do I need to update content on my website? (TOP)
When website content is stale or the design is poor and unintuitive, visitors come once but don't return. Since your website is often the focal point of your marketing efforts, it's important that the content is fresh and compelling.
Since changing most website content can be costly and difficult, most businesses fail to keep content fresh, and thus never reap the benefits from this critical online marketing tool. But with Member Solutions, there’s NO additional cost to update your website and changes are accomplished in seconds! You can effortlessly change staff, add programs, modify schedules, post events, change pictures, create special offers, build groups, email leads and communicate with members.

4. How can my Member Solutions website make money for me? (TOP)
Your website offers the unique ability to educate prospects and entice them to take action. Every visitor to your website is greeted with a form that captures name, phone and email. This critical information allows you to nurture leads and turn them into prospects. Our unique coupon creator allows you to create and modify special offers and present them to visitors. And if you want to promote a seminar or event, simply add it to your online calendar and automatically register and bill attendees with the Member Solutions online Event Manager!.

5. What makes your solution better than other auto web-creation tools? (TOP)
Most online automatic website creation utilities do not offer industry-specific designs or graphics. These solutions, a "one size fits all" approach to web design, suffer from two major disappointments:
1) "THEY" DON'T USE PRE-PROGRAMMED GRAPHICS OR PAGES SPECIFIC TO AN INDUSTRY Most often, “they’ll” only give you some basic options such as ABOUT US, CONTACT US, and OUR STAFF. Member Solutions has pages and designs specific to Martial Arts, Health & Fitness, Dance, Gymnastics, and more. And, of course, you can always add your own custom pages.
2) "THEY" GIVE YOU AN EMPTY WEBSITE "SHELL" AND YOU HAVE TO ADD CONTENT. We are quite serious when we say that you'll create a complete website full of rich, compelling content in less than 10 minutes. We know that if you have to create material on the spot, your site might not get finished. The hardest thing you'll be asked to do is write a sentence or two about your instructors and your programs. We'll take that information and automatically build your website - complete with customized and compelling content. Unlike other solutions, your site has no empty pages and is ready to go live on the Internet.

6. What do you mean by "FREE website?" What's the catch? (TOP)
When a company normally approaches us to develop a website, we discuss two aspects of development:
1) Designing a website with custom graphics, layout, navigation and functionality. This includes adding content and graphics.
2) Hosting their site on our servers where we monitor it 24/7, maintain the connectivity to the Internet, and manage e-mail accounts.
Normally, a basic website available from Member Solutions – or from any other website provider – would be sold for $2,500.00 with premium packages going for well over $10,000. This would primarily cover design, but NOT the ability for a client to edit or change content.
Why are we giving all this to you for FREE? Obviously we are in business to make money and we do that by charging a nominal monthly hosting fee to maintain your FREE website on our servers. This monthly fee depends on the plan selected and is usually less expensive than most hosting packages (especially since other companies often don't include a FREE website). We cover the hosting of your website, your bandwidth, access to your password-protected online administrative area, administration of your custom e-mail address(es) FREE unlimited technical support and customer service, and of course, your FREE website!

7. Do I need any experience to update my website's pages? (TOP)
If you can order a book on Amazon.com, you can administer your website! We have endeavored to make the update process so simple and streamlined that you'll feel comfortable letting your secretary or administrative assistant update content for you.
If you can fill out a form and hit "UPDATE", you should be fine. If you want to upload pictures to your website, you will need to have them in a digital format before you upload them. If you have a digital camera, you're all set. If not, you can use a scanner to convert them before uploading (you can buy a scanner for less than $100).

8. Are your servers safe from disaster and other concerns? (TOP)
YES! Member Solutions' servers are located in data centers in Northern Virginia and we actually share the same "backbone" as America Online. Our data centers are like military bunkers that can withstand outside catastrophes and extended power failures. In addition to backup power generators, there are redundant air conditioning units and data is backed up nightly onto tape drives. We also move a copy of all data offsite to a remote server location once a week. There is 24-hour security and we have technicians monitoring your servers 24 hours a day, 7 days a week.

9. What different packages are available to our school? (TOP)
Currently, we offer 4 different packages depending on your needs and expectations. For a complete explanation of each package and what's included, click here.

10. What other Internet services can you offer us? (TOP)
In addition to web hosting and development, Member Solutions also offers search engine submission (to get your site listed on the popular search engines), custom design (to complement your logo and branding), Flash animations, graphic design, logo conversion and inclusion, domain name registration and much more. Send an e-mail to our Director of Web Marketing to learn how we can help you with your website needs.

11. Can we keep our domain name if we move to your service? (TOP)
Absolutely! Initially, you will choose a domain name from a long list of available choices during the sign-up process. There will be an option during sign-up or in the administration area after sign-up to request a new domain name OR to transfer in an existing one. Even though your Member Solutions website will be available online immediately, it may take 2-3 days for Network Solutions (or your registrar) to complete the transfer of your domain.

12. If we have several locations, can you offer a package deal? (TOP)
YES! Depending on the number of locations, we can create a custom design for you at no additional cost OR offer additional price incentives. Check our posted packages or contact our Director of Web Marketing to discuss the best options for your group or organization.
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